SEO Customer Support Specialist

4 weeks ago

Baguio City, Cordillera, Philippines EFlexervices Full time
About eFlexervices

eFlexervices is a BPO company with a legacy spanning 22 years, committed to delivering exceptional quality and building unshakeable trust. We're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support.

What We're Looking For

We're seeking a talented SEO Customer Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the first line of assistance for our customers, addressing their inquiries, resolving issues, and providing exceptional support for all their SEO-related needs.

Key Responsibilities
  • Customer Engagement: Interact with customers via various channels (phone, email, text) to provide prompt and effective assistance through a ticketing system.
  • Technical Troubleshooting: Diagnose and resolve customer issues related to our products or services.
  • Product Knowledge: Stay informed about our products and services to provide accurate and up-to-date information to customers.
  • Feedback Collection: Gather customer feedback and insights to help improve our products and services.
  • Documentation: Document and track customer interactions and resolutions - sharing those with the relevant CSM.
Qualifications and Requirements
  • At least 2 years experience as a customer sales representative or technical support representative in the BPO industry.
  • Experience or knowledge of SEO.
  • Excellent ability to communicate, extremely detail-oriented.
  • Ability to convey technical information to non-technical users.
  • Willingness to step up to greater responsibility, strong desire to contribute to overall goals.
Benefits and Perks

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

  • Living Our Values: We don't just talk the talk; we walk the walk.
  • Competitive Compensation: Your hard work deserves recognition.
  • Flexible Work Options: Work your way.
  • Wellness Matters: Recharge and refresh.
  • Pathways to Success: Your journey with us is brimming with growth opportunities.

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