Customer Support Specialist for SEO Services

2 weeks ago

Baguio City, Cordillera, Philippines EFlexervices Full time
SEO Customer Support Specialist Job Description

At eFlexervices, we're committed to delivering exceptional quality and building unshakable trust with our clients. As an SEO Customer Support Specialist, you will play a crucial role in ensuring their satisfaction and success.

Key Responsibilities
  • Customer Engagement: Interact with customers via various channels to provide prompt and effective assistance through a ticketing system, building and maintaining positive relationships, and going above and beyond to add value to customers in every interaction.
  • Technical Troubleshooting: Diagnose and resolve customer issues related to our products or services, collaborating with internal teams to escalate and resolve complex technical problems.
  • Product Knowledge: Stay informed about our products and services to provide accurate and up-to-date information to customers, providing sufficient support regarding our SEO services, and having a good understanding of how site builders function.
  • Feedback Collection: Gather customer feedback and insights to help improve our products and services, providing valuable input to the product development team based on customer interactions.
  • Documentation: Document and track customer interactions and resolutions, sharing those with the relevant CSM, and helping build a Knowledge Base.
Qualifications and Requirements
  • At least 2 years experience as a customer sales representative or technical support representative in the BPO industry.
  • Experience or knowledge of SEO.
  • Experience with Front and Dialpad or similar tools is highly preferred.
  • Excellent ability to communicate, extremely detail-oriented.
  • Good oral and written communication is vital, the individual must be able to speak clearly and persuasively in positive or negative situations.
  • Ability to convey technical information to non-technical users.
  • Willingness to step up to greater responsibility, strong desire to contribute to overall goals.
  • Proven track record of delivering exceptional customer service.
  • Ability to empathize with customers and understand their needs.
  • Strong technical aptitude and the ability to learn and understand complex products.
  • Ability to troubleshoot and resolve issues efficiently, utilizing resources, template responses, and knowing when to escalate an issue.
  • Ability to collaborate effectively with cross-functional teams.
  • Willingness to share knowledge and contribute to a positive team culture.
Benefits and Perks
  • Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
  • Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
  • Flexible Work Options: Work your way. If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
  • Wellness Matters: Recharge and refresh. Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
  • Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

At eFlexervices, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Join us in shaping the success and making an impact that truly matters.

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