Customer Experience Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeVerification Full time $32,000 - $43,200

Immerse yourself in the world of technical support and help shape the future of innovative solutions.

As a Lead Verification Support Agent, you will be an integral part of our global team, working with clients from over 30 countries and communicating in over 60 languages.

Join us in thriving in a multicultural environment, enjoying the flexibility of working from home, and mastering new skills to achieve challenging goals.

Key Responsibilities
  • Contact submitted leads to confirm their interest and enthusiasm for our solutions.
  • Forward qualified inquiries to the appropriate retailers or service providers.
  • Accurately update and categorize leads in our system, ensuring seamless communication and collaboration.
  • Work securely with customers' sensitive information, maintaining the highest level of confidentiality and integrity.
  • Apply the latest customer happiness practices to deliver exceptional experiences and build long-lasting relationships.
  • Maintain working knowledge of our client's products and services, staying up-to-date on industry trends and developments.
Required Skills and Qualifications
  • Fluent German and English language proficiency (C1 written and spoken for both languages is a must).
  • Previous experience in Customer Service or Marketing, with a strong focus on lead verification and follow-up.
  • Hands-on experience communicating with and following up on leads, with a proven track record of success.
  • Attentive to details, with strong administrative and organizational skills.
  • Positive and responsible attitude, with a passion for delivering exceptional results.
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits and Perks
  • Fixed schedule: 5 days per week, 4 PM – 12 AM CET.
  • Opportunity to work fully remotely, with flexible hours and a healthy work-life balance.
  • Inclusive international environment, with colleagues from diverse backgrounds and cultures.
  • Compensation in USD, with good bonuses for referring friends and colleagues.
  • Paid intensive training and probation, ensuring your growth and development.
  • Responsive management interested in your career growth and long-lasting cooperation.
  • Greenhouse conditions for self-development, with opportunities for advancement and professional growth.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

About Us

Our company provides secure technical, customer support, and CX services for tech companies around the globe. We pride ourselves on our commitment to excellence, teamwork, and innovation.

We welcome people with various backgrounds and experiences. If you are passionate about delivering exceptional results and making a difference, we want to hear from you

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in our Candidate Privacy Notice.

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