Executive Vice President of Client Success

5 days ago


Taguig, National Capital Region, Philippines First Circle Full time

Unlocking Growth Opportunities: At First Circle, we are dedicated to helping SMEs thrive in the financial sector. As Head of Customer Success, you will play a crucial role in shaping the future of our service offering, creating lasting impact for thousands of businesses, and driving the next phase of our growth.

You will be responsible for elevating our service even further, creating truly personalized relationships with business owners across the country. This includes working closely with the Product, Data, and Sales teams to tailor the experience for each SME, providing unique business insights, facilitating connections among owners, and launching new banking and payment products.

Requirements:
  1. Industry Expertise: 5-10 years of experience in customer success, customer acquisition, account management, or a related field within the financial services or technology industry.
  2. Leadership and Team Management: Significant experience in building and leading high-performing teams, including mentoring and developing junior staff and colleagues.
  3. Data Analysis: A proven record of building strong relationships, driving revenue growth, and delivering exceptional customer experiences with key business accounts over several years.


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