Customer Experience Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱800,000

Job Summary:

This role focuses on delivering exceptional customer experiences via inbound calls and emails, fostering a culture of problem-solving and customer satisfaction.

  • Resolve customer inquiries regarding credit cards in a professional manner.
  • Maintain high levels of customer satisfaction through effective communication and decision-making.
  • Identify opportunities to generate additional revenue through marketing initiatives while adhering to quality standards.
  • Collaborate with the team to drive business results in a fast-paced environment.

About You:

  • Bachelor's degree or associate's degree from an accredited institution.
  • Excellent verbal and written communication skills in English.
  • Able to work in a hybrid setup during training and predominantly work from home after training.
  • Basic computer skills and knowledge of professional phone etiquette.

What We Offer:

  • The opportunity to work in a dynamic, customer-centric environment.
  • A supportive team dedicated to driving business success.
  • A chance to develop your problem-solving and communication skills.

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