Senior Customer Experience Lead

17 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,200,000 - ₱3,000,000
Job Title: Senior Customer Experience Lead

 

About the Role

We are seeking a seasoned Customer Success Manager to lead and manage our customer service team. This is a hybrid role that allows you to work from our office and collaborate with our global teams.

Key Responsibilities
  • Lead and manage a team of customer success advocates, handling escalated customer issues.
  • Work closely with cross-functional teams to improve customer satisfaction and maintain high service quality.
  • Continuously evaluate and improve customer service processes.
  • Analyze customer service data and metrics to identify trends and areas for improvement.
  • Provide ongoing training and development opportunities to customer support advocates.
  • Foster effective communication within the customer support team and with other departments.
  • Regularly monitor team performance and track key performance indicators.
Requirements
  1. Minimum 5 years of experience in customer support management.
  2. Strong understanding of the media and entertainment industry.
  3. Experience with Zendesk or similar CRM tools.
  4. Ability to work with multiple departments on customer resolution.
  5. Proven ability to manage and lead a team of customer success advocates.
  6. Excellent communication and interpersonal skills.
What We Offer

This is a challenging and rewarding opportunity for someone who thrives in a fast-paced environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

This job requires a strong analytical mind, excellent communication skills, and the ability to work under pressure. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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