Empowering Families through Healthcare Documentation

2 days ago

Pasay, National Capital Region, Philippines beBeeCaregiving Full time $40,000 - $60,000
Healthcare Documentation Specialist

As a dedicated professional in healthcare documentation, you will be working closely with families to empower them to take the most transformative step of their lives to access care.

This is an opportunity to make a meaningful impact by collecting, reviewing, and accurately tracking required documentation from caregivers and families. Your role will involve conducting outbound calls and responding to inbound inquiries, providing clear guidance to families throughout the documentation process.

Key responsibilities include managing a high volume of daily phone interactions, verifying that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements. You will also communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.

Additionally, you will maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses. This role requires strong organizational skills, exceptional attention to detail, and clear, professional communication skills, both verbal and written.

Required Skills and Qualifications
  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
Benefits

This role offers a unique opportunity to make a difference in the lives of families and individuals in need of healthcare services. As a Healthcare Documentation Specialist, you will be part of a team that is dedicated to delivering compassionate and efficient care.

Families First – We prioritize the needs of families and children we serve.

Urgency with Precision – We match the urgency of families seeking care with our own speed and excellence.

Relentlessly Resourceful – As an ambitious organization, we adapt quickly and make the most of limited time and resources.

Purpose with Positivity – We take our mission seriously while never losing sight of the people behind the work.

Driven to Redefine What’s Possible – We challenge outdated systems and find smarter, more compassionate ways to deliver care.

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