Insurance Verification
2 weeks ago
About the role
As an Insurance Verification - Healthcare Customer Service Representative at access healthcare, you will be responsible for verifying patient insurance coverage and benefits, ensuring accurate and timely processing of healthcare claims. This full-time role is based in Pasay City, Metro Manila and will involve close collaboration with the wider healthcare team to support the delivery of high-quality customer service.
What you'll be doing
- Efficiently verify patient insurance coverage and eligibility for healthcare services
- Accurately interpret and explain insurance policy details to patients and healthcare providers
- Process healthcare claims in a timely manner, following established procedures
- Provide clear and courteous communication to patients, healthcare providers and insurance companies
- Maintain detailed records and documentation of all insurance verification activities
- Collaborate with the healthcare team to resolve any insurance-related issues or queries
- Stay up-to-date with changes in insurance policies, regulations and industry best practices
What we're looking for
- 1- year experience in a customer service or call centre role, preferably in the healthcare industry
- Strong understanding of medical insurance policies, coverage and claims processing
- Excellent communication and interpersonal skills, with the ability to explain complex information clearly
- Proficient in using computer systems and databases to access and update patient records
- Demonstrated problem-solving skills and attention to detail
- Ability to work collaboratively as part of a team and handle multiple tasks simultaneously
- Commitment to providing exceptional customer service and patient care
What we offer
At access healthcare, we are committed to creating a supportive and inclusive work environment that empowers our employees to grow and thrive. Our comprehensive benefits package includes competitive salary, paid time off, health insurance, and opportunities for professional development. We also provide a range of wellness initiatives and social activities to promote work-life balance.
About us
access healthcare is a leading provider of healthcare services, dedicated to improving patient outcomes and experiences. With a skilled and diverse team, we strive to deliver the highest standards of care and customer service. Our mission is to make healthcare more accessible and affordable for all, and we take pride in our positive impact on the communities we serve.
Apply now
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