Workforce Management Expert

IBM Consulting offers a unique opportunity to drive transformation and innovation in the modern workforce. As a Workforce Optimization Expert, you will work closely with clients to design and implement effective HR systems, leveraging SuccessFactors to drive business outcomes. With a strong focus on collaboration and continuous learning, our team is...

POSITION TITLE: Workforce Services ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:• Overall management of the WFM AP and QA cost structure and budget• To support the Command Center leads for sales and RFP responses & responsible for supporting the...

Job DescriptionThe Workforce Services Manager is a crucial role within Ayuda Business Management Solutions Inc. The successful candidate will be responsible for overseeing the workforce management (WFM) functional teams, driving operational maturity across all WFM groups, and expanding the service offering into additional contracts.Key...

About the RoleAyuda Business Management Solutions Inc. is seeking a highly skilled Workforce Services Manager to lead our workforce management efforts. The successful candidate will be responsible for managing the WFM AP and QA departments, driving operational efficiency, and expanding our service offerings.Main Responsibilities:Develop and implement...

Company OverviewEteam Workforce Private Corporation is a reputable organization that prides itself on delivering top-notch services. We are committed to excellence and strive to be the best in our field.Job DescriptionWe are seeking an experienced IT admin professional to join our team as an Admin Operations Engineer. This role will involve working closely...

OverviewTASQ Staffing Solutions is a leading provider of workforce management solutions. Our team is dedicated to delivering exceptional results and driving business growth.Job SummaryWe are seeking a highly skilled Workforce Services Manager to join our team. The successful candidate will be responsible for driving the delivery of metrics and optimal...

OVERALL PURPOSE:Responsible for driving delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Provide valuable insights based on available data and existing operational processes.RESPONSIBILITIES:Deliver timely ad hoc and standard...

Job Overview:The Manpower Core Group Inc. is seeking a highly skilled Deputy Manager to join our team. This role involves overseeing key aspects of workforce management, including planning, reporting, and Management Information Systems (MIS) to support data-driven decision-making.Key Responsibilities:Analyzing workforce data to develop effective staffing...

About the JobThis role is responsible for driving the delivery of workforce management services and ensuring that all stakeholders are aligned and working towards common goals. The successful candidate will be responsible for delivering timely ad hoc and standard workforce management tasks and gathering and documenting delivery requirements.Key...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

About the RoleWe are looking for a highly experienced Workforce Management Strategist to join our team at SupportNinja. As a senior member of our workforce management team, you will be responsible for developing and implementing strategic workforce management plans to optimize resource allocation and improve operational efficiency.You will analyze historical...

User Experience Jobs in ManilaEteam Workforce Private Corporation is hiring a talented Optimized User Interaction Expert to join our team. As a UX Engineer, you will be responsible for creating optimized user experiences by translating design concepts into prototype solutions. Your typical day will involve working on software engineering solutions and...

Rostering SolutionsAt Global Virtouso, we rely on our Workforce Optimization Expert to design and implement cutting-edge rostering solutions that meet the unique needs of our airline operations. Your key responsibilities will include:Designing and developing tailored rostering models that balance business requirements with employee needs and...

About the RoleThe Reporting and Analytics Expert will oversee the administration of the call center phone system and address all unplanned changes/adjustments to scheduling and call volumes.Main ResponsibilitiesDrive service levels through the adjustment of staffing to assure service levels.Assist management by managing the day-to-day operations by...

About the RoleThe Workforce Real-Time Analyst position involves monitoring real-time operations to ensure service level agreements (SLAs) are achieved. This role requires close collaboration with various teams, including the Workforce Management team, Service Delivery team, and other departments.Your key responsibilities will include:Monitoring real-time...

Dempsy Resource Management Inc. is seeking a Digital Workforce Acquisition Lead to join our team. In this role, you will be responsible for leading the sourcing and recruitment of top talent for various IT positions.You will need to have a deep understanding of technology and be able to assess candidates' technical skills. Excellent communication skills are...

COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...

Job OverviewThe Workforce Services Manager is a senior leadership role responsible for overseeing the strategic direction and operational efficiency of the Workforce Management, AP, and Quality Assurance functional teams. This position involves managing the cost structure, supporting sales efforts, driving business growth, and leading initiatives to ensure...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionA Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals....

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...