Expert Solutions Architect

19 hours ago

Province of Palawan, Mimaropa, Philippines beBeeExpert Full time $90,000 - $120,000
Job Summary

As a seasoned Technical Solutions Engineer, you will play a pivotal role in shaping our customers' success by providing expert technical support. This is an exceptional opportunity to join a rapidly scaling AI company and contribute to the development of cutting-edge empathic AI Agents.

Our ideal candidate is a highly skilled software engineer with a strong background in JavaScript, Python, or similar languages. They should possess excellent problem-solving skills, a customer-centric mindset, and the ability to work independently in a remote environment.

Key Responsibilities
  • Technical Problem Solving:
    • Debug complex API failures, LLM hallucinations, and integration bugs using production tools
    • Analyze system traces in Honeycomb and other observability platforms
    • Write and deploy JavaScript code snippets for customer website integrations
    • Perform root cause analysis on system-level issues and data inconsistencies
  • AI & LLM Expertise:
    • Troubleshoot and optimize prompt engineering configurations
    • Diagnose LLM response issues and implement solutions
    • Work with AI model behaviors and performance optimization
    • Debug autonomous agent workflows and decision-making processes
  • Integration & Development:
    • Fix customer integration issues through code modifications
    • Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
    • Work with REST APIs, webhooks, and third-party integrations
    • Create technical documentation and implementation guides
  • Customer Engineering:
    • Conduct technical deep-dives with customer engineering teams
    • Lead complex technical implementations and migrations
    • Provide architectural guidance for customer integrations
    • Escalate and collaborate with Product Engineering only when necessary
  • Process & Documentation:
    • Own technical investigations from initial report to final resolution
    • Create detailed technical documentation and runbooks
    • Build debugging workflows and troubleshooting guides
    • Contribute to internal tools and automation
Requirements

Our ideal candidate should possess the following skills and qualifications:

  • Technical Skills:
    • 3+ years of software engineering experience with production systems
    • Strong programming background in JavaScript, Python, or similar languages
    • API debugging expertise - REST APIs, JSON, HTTP protocols, authentication
    • Production systems experience - logs analysis, monitoring tools, system debugging
    • Database knowledge - SQL queries, data analysis, performance troubleshooting
  • AI/LLM Expertise (Preferred):
    • Experience with LLMs, prompt engineering, or AI model integration
    • Understanding of machine learning concepts and model behavior
    • Experience with AI APIs (OpenAI, Anthropic, etc.)
  • Customer-facing Skills:
    • Excellent English communication (written and verbal)
    • Experience explaining technical concepts to non-technical stakeholders
    • Problem-solving mindset with customer empathy
    • Ability to work independently in a remote environment
    • Work NA time zones - 9:00 AM EST - 6:00 PM EST
Why Join Us?
  • Make a real impact. Your work directly shapes our product and company.
  • A Voice that matters. In a small team, every perspective counts—yours included.
  • Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
  • Competitive compensation and equity or stock grants.
  • Flexible time off and a Learning budget if you're growing.
  • The thrill of building something new. Join us at a stage where your contributions matter most.
  • Tackling meaningful challenges. We're redefining how work gets done through AI.

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