
Support Coordinator
2 days ago
Job Role: Support Coordinator
This position is accountable for overseeing various aspects of vendor and homeowner interactions to ensure seamless progress on every maintenance request.
Key Responsibilities:- Vendor Communication: Establish effective communication channels with vendors, managers, and homeowners through tickets, phone calls, and emails to guarantee resolution and timely completion.
- Escalation Protocol: Escalate work orders to senior managers for status or additional information as required.
- Conflict Resolution: Handle challenging conversations with homeowners or vendors and de-escalate situations when necessary.
- Work Order Review: Prioritize and review work orders meticulously to identify mistakes and ensure the right course of action is taken.
- Progress Tracking: Generate reports to track progress and identify areas for improvement.
- Update Processing: Process incoming email updates from managers, vendors, and homeowners.
- Departmental Support: Assist in maintaining ongoing maintenance and updating department policies/procedural manuals (SOPs), including profiles.
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