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Customer Experience Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱350,000 - ₱500,000
Job Overview

The Customer Service Representative role is designed to provide top-notch support to clients and stakeholders through email and phone interactions.

This position involves handling policy documentation, work allocation, and resolving billing inquiries in a timely and efficient manner.

Key responsibilities include ensuring regulatory compliance, maintaining good working relationships, processing transactions accurately, and providing personalized service to meet customer expectations.

  • Ensure 100% regulatory compliance with laws and industry codes.
  • Maintain good working relationships with stakeholders and clients.
  • Process transactions and emails related to products, processes, and policies accurately.
  • Provide personalised and quality service to meet customer expectations.

Required Skills and Qualifications:

  • Tertiary Degree or equivalent combination of education and work experience.
  • Relevant work experience preferably in call centre environment.

Benefits:

Our organization offers a dynamic work environment that fosters collaboration, professional growth, and opportunities for advancement. We strive to attract and retain the best talent by providing competitive compensation packages, comprehensive benefits, and ongoing training and development programs.

Others:

QBE is an equal opportunity employer committed to creating an inclusive workplace that values diversity and promotes equality of opportunity.