Expert Technical Support Professional

1 day ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000
Technical Support Specialist

The role involves providing expert support on Hostinger products, troubleshooting technical challenges via live chat and tickets that exceed customer expectations.

Success is a journey. Every customer's path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

  • Provide expert support on Hostinger products.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team and department.

Key Information:

  • We provide guidance for operations and culture.
  • This is an opportunity that requires availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days.
  • Being 100% remote, you will need a workspace with reliable high-speed internet connection.

Required Skills and Qualifications:

  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

Benefits:

  • 360 Growth: Unlimited learning opportunities.
  • Freedom & Responsibility: Flexible work arrangements.
  • Wellness Simplified: Comprehensive health benefits.
  • Work Hard, Party Hard: Company events and recognition programs.

Join Our Team:

Get ready to take your personal and professional growth to new heights. Join our team today and be part of our journey.

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