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Business Insights Manager

1 week ago

Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full time
About the Company

WHG Customer Services Philippines, Inc. is a leading provider of customer service solutions for global brands.

We are committed to delivering exceptional customer experiences through innovative technology and people-focused approaches.

Our Team:

We have a talented team of professionals who share a passion for delivering outstanding results and exceeding customer expectations.

Join us and contribute to shaping the future of customer service

Key Responsibilities:
  • Develop and maintain reports that track key performance indicators (KPIs) for customer service operations
  • Analyze data from various sources, including databases, spreadsheets, and external vendors
  • Identify areas for improvement and develop strategies to address them
  • Collaborate with cross-functional teams to ensure alignment and effective communication of findings

Requirements:

  • Bachelor's degree in Business Administration, Mathematics, Statistics, or related field
  • At least 3 years of experience in data analysis and reporting
  • Proficiency in MS Excel, SQL, and data visualization tools (e.g., Tableau, Power BI)
  • Excellent analytical, problem-solving, and communication skills