Customer Service Delivery Expert
1 day ago
Unlock your potential in a dynamic role at Neksjob. As a Customer Service Delivery Expert, you will be the first point of contact for our customers, providing top-notch service and support to ensure their satisfaction.
About the RoleThis is a challenging and rewarding opportunity to work with a variety of clients, resolving their inquiries and requests efficiently and effectively. Your excellent communication skills, combined with your technical knowledge, will enable you to provide cutting-edge service and exceed customer expectations.
Responsibilities- Answer incoming calls from customers in a timely and professional manner
- Resolve customer inquiries and requests using various client-based tools and applications
- Ensure customer requests are handled promptly and efficiently, utilizing your problem-solving skills to resolve issues
- Collaborate with colleagues to share knowledge and best practices, driving continuous improvement
To succeed in this role, you will need:
- A minimum of High School Graduate or equivalent qualification
- At least 6 months of call center experience, preferably in a similar industry
- Excellent communication and comprehension skills, with the ability to articulate complex ideas clearly
- Proficiency in computer and internet navigation, with a strong working knowledge of relevant software and systems
- Availability to work on-site, with flexibility to adapt to changing business needs
Neksjob offers a competitive salary package, including:
- A base salary of PHP 22,000 per month
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities, with a clear path for promotion within the company
- Comprehensive healthcare benefits, ensuring your well-being and financial security
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