Customer Service Ambassador in Banking

1 month ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

As a Customer Service Representative with J-K Network Services, you will play a vital role in providing exceptional customer care and tailoring solutions for esteemed clients of commercial banking.

Company Overview

J-K Network Services is a leading company in the Philippines, with over 30 years of experience in the banking and finance industry. We serve business and institutional clients across nearly 30 markets worldwide.

Compensation Package

We offer a competitive salary range of PHP 30,000 to PHP 40,000 per month, negotiable based on qualifications and experience. Our benefits package includes HMO coverage for two dependents, a retirement plan, medical reimbursement, insurance coverage, and 30 leave credits per year.

Job Responsibilities

Key responsibilities include:

  • Providing outstanding customer care and customizing solutions for esteemed clients of commercial banking
  • Complying with banking regulations while determining and meeting the needs of consumers, both present and future
  • Making initial contact by phone for clients requiring prompt maintenance and servicing across various commercial banking product categories
  • Working together with stakeholders to address client issues
  • Performing other tasks as assigned

Required Skills and Qualifications

To be successful in this role, you must have at least 2-3 years of call center experience, be open to working in a shifting schedule, and be amenable to face-to-face interviews and on-site training.

Benefits and Perks

In addition to our compensation package, we offer a hybrid work setup after training, allowing you to balance your work-life balance effectively.

Recruitment Process

Our recruitment process involves an assessment (face-to-face), HR screening (phone), operations interview (face-to-face), reference check, and job offer.



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