Sales Order Process Manager

3 days ago


Malvar, Calabarzon, Philippines HR Network Inc. Full time
About the Role

The Growth and Customer Satisfaction Director will be responsible for overseeing the sales order process, driving organizational growth, and ensuring high customer satisfaction. This role will support the Sales team in delivering quality and timely orders, manage Sales Operations functions, and develop reporting tools to provide accurate data.

Main Responsibilities
  1. Align ERP systems with business processes to ensure seamless sales order process.
  2. Develop and implement reporting tools to track KPIs and improve data accuracy.
  3. Monitor and ensure quality in the Order-to-Cash (O2C) process, including KPI tracking.
  4. Lead and develop the Sales Operations team to maintain high performance and morale.
  5. Allocate resources to support market growth and handle order management for new stores, rollouts, and smallwares.
Key Requirements
  • Bachelor's degree in Business or a related field.
  • At least 8 years of relevant working experience.
  • At least 5 years of managerial experience in a manufacturing industry.
  • Proven experience in Project Management and Sales Operations.
  • Proficiency in ERP systems and business reporting tools.
  • Customer-focused mindset with experience in complaint resolution.


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