Business Operations Strategist

2 days ago


Malvar, Calabarzon, Philippines HR Network Inc. Full time
Job Overview

We are seeking a highly skilled Business Operations Strategist to oversee the seamless sales order process, drive organizational growth, and ensure high customer satisfaction. This role will support the Sales team in delivering quality and timely orders.

Duties and Responsibilities
  • Manage Sales Operations functions and align ERP systems with business processes.
  • Develop and implement reporting tools (e.g., BI) to provide accurate and timely data.
  • Monitor and ensure quality in the Order-to-Cash (O2C) process, including KPI tracking.
  • Lead, train, and develop the Sales Operations team to maintain high performance and morale.
  • Allocate resources effectively to support market growth and handle order management for new stores, rollouts, and smallwares.
  • Serve as a liaison between customers and internal departments to resolve complaints and improve customer satisfaction.
  • Support AR collection efforts through timely invoice submissions and resolution of conflicts.
  • Contribute to strategic planning as part of the Management Team.
Required Skills and Qualifications
  • Bachelor's degree in Business or a related field.
  • With 8 years of relevant working experience.
  • With 5 years of managerial experience in a manufacturing industry.
  • Proven experience in Project Management and Sales Operations.
  • Proficiency in ERP systems and business reporting tools.
  • Customer-focused mindset with experience in complaint resolution.
  • Amenable to work in Malvar, Batangas.

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