Growth and Customer Satisfaction Director

3 days ago


Malvar, Calabarzon, Philippines HR Network Inc. Full time
Job Description

The Sales Order Process Manager will be responsible for overseeing the sales order process, ensuring quality and timeliness, and supporting the Sales team. This role will also involve managing Sales Operations functions, developing reporting tools, and monitoring the Order-to-Cash (O2C) process.

Main Duties
  • Oversee the sales order process to ensure quality and timeliness.
  • Manage Sales Operations functions to support the Sales team.
  • Develop and implement reporting tools to track KPIs and improve data accuracy.
  • Monitor and ensure quality in the O2C process, including KPI tracking.
  • Lead and develop the Sales Operations team to maintain high performance and morale.
Requirements
  • Bachelor's degree in Business or a related field.
  • At least 8 years of relevant working experience.
  • At least 5 years of managerial experience in a manufacturing industry.
  • Proven experience in Project Management and Sales Operations.
  • Proficiency in ERP systems and business reporting tools.
  • Customer-focused mindset with experience in complaint resolution.


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