After-Sales Service Manager

3 weeks ago


Malvar, Philippines HR Network Inc. Full time

Responsible for creating and managing an efficient Service Strategy that covers equipment installation, after-sales technical support, warranty management, and spare parts supply.Key Responsibilities-Oversee equipment installations and after-sales service contracts.-Manage customer complaints and implement solutions for service improvements.-Monitor and control service and warranty costs.-Build and manage an after-sales service network and spare parts inventory system.-Provide technical support, troubleshoot equipment issues, and train service providers.-Prepare reports on service performance and warranty costs.Qualifications-Bachelor’s degree in Mechanical, Refrigeration, or Electrical Engineering.-at least 6 years of professional working experience, with 4 years in a managerial role.-Proven track record in leading projects and managing equipment maintenance and repairs.-Strong technical knowledge of equipment installation and maintenance.-Amenable to work in Malvar, Batangas



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