Technical Support Advocate

1 week ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000
Tier 1 Technical Support Specialist Job Overview

We are seeking a highly skilled Tier 1 Technical Support Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication and problem-solving skills.

The successful candidate will provide front-line support via chat, phone, and tickets for basic technical issues, troubleshoot and resolve routine customer problems efficiently and professionally, accurately document support interactions in the ticketing system, escalate unresolved or complex issues to Tier 2 or Engineering, and maintain a high level of customer satisfaction through courteous communication.

To be successful in this role, you will need:

  • 1-2 years experience in a technical/customer support role
  • Strong written and verbal communication skills
  • Familiarity with helpdesk or ticketing systems (e.g., Freshdesk, Zendesk)
  • Excellent problem-solving and critical thinking skills
  • Ability to work under pressure in a fast-paced environment
  • Customer-centric mindset with attention to detail

In return, you can expect a dynamic and supportive work environment that offers opportunities for growth and development.

Why Choose This Role?

This role is perfect for those who enjoy working in a remote setting and have a passion for delivering exceptional customer experiences. As a Tier 1 Technical Support Specialist, you will have the opportunity to make a real impact on our customers' lives and develop valuable skills that will enhance your career prospects.

If you are a motivated and results-driven individual who is passionate about providing outstanding customer support, we encourage you to apply for this exciting opportunity.

  • Chief Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱1,127,929 - ₱1,489,924

    Role OverviewThis role involves working in a global team to provide technical support for transaction initiation and reporting.Key ResponsibilitiesTake full ownership and resolve inquiries timely via phone, email, and internal case transfer.Accurately document and follow up on all inquiries.Advocate for clients to ensure their needs are met when working with...

  • Technical Product Support Specialist

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

    Job OverviewThis role focuses on delivering exceptional technical support, feature explanation, and best practice guidance for our product. You'll work in a fast-paced environment, supporting customers, partners, and colleagues through various channels.A successful Technical Support Advocate operates efficiently, maintains composure, and delivers outstanding...

  • Technical Support Advocate

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000

    Remote Technical Support RepresentativeWe're looking for a highly motivated and customer-focused individual to join our team as a Remote Technical Support Representative. This is a fantastic opportunity to work with a leading business process outsourcing company, providing technical assistance and troubleshooting support to clients across various...

  • Technical Expert Support Specialist

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

    About the RoleWe are seeking a skilled Technical Support Advocate to provide exceptional client experiences and drive business growth. This role involves hands-on technical troubleshooting, feature explanations, and best practice guidance for our product.The successful candidate will support customers, partners, and colleagues in a fast-paced environment,...

  • Technical Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $85,000

    Job Title: Technical ExpertWe are seeking a highly skilled and experienced technical expert to deliver exceptional support and troubleshooting assistance.About the RoleAs the primary point of contact, you will provide world-class support and resolve technical issues efficiently.You will collaborate with cross-functional teams to enhance platform...

  • Care Advocate

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeCareAdvocate Full time $80,000 - $100,000

    Job Title: Care AdvocateAbout the RoleThis unique opportunity involves empowering underserved families to access vital care. As a dedicated professional, you will be working closely with real families, providing guidance and support to help them navigate the complexities of healthcare.Your key responsibilities will include:Driving family empowerment...

  • Technical Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeAdvocate Full time $42,000 - $61,000

    Product Advocate Job OpportunityAt our organization, we're seeking a dedicated Product Advocate to deliver exceptional customer experiences. This role involves leveraging product expertise and strong communication skills to troubleshoot and resolve customer issues.The ideal candidate will be knowledgeable about our products and features, with experience...

  • Technical Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $120,000

    Job DescriptionWe are seeking a skilled Technical Support Engineer to join our team.As the first point of contact for customers, you will provide exceptional support and troubleshooting assistance via email, chat, and video calls.Work closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the platform.Utilize strong...

  • Technical Support Expert

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,500,000

    About the RoleThis position is primarily responsible for delivering high-quality technical support and guidance to our customers, partners, and colleagues in a fast-paced environment.A successful Technical Support Advocate must maintain efficiency, professionalism, and an understanding of our services and team needs to deliver top client satisfaction.Key...

  • Technical Support Expert

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $80,000

    About Our JobThis AI-driven healthcare platform uses predictive analytics to transform medical data into actionable insights, helping healthcare professionals streamline workflows and improve patient care efficiency.Job Description:We are seeking a highly skilled technical support engineer to serve as the first point of contact for customers, providing...