Contact Center Trainer

Job Description:Provide training to new and existing employeesDevelop and deliver training plans and curriculum to classes of up to 25 peopleDevelop and utilize a variety of creative teaching techniquesDevelops and administers knowledge assessment testingAssist with QA monitoring, feedback and coachingMaintain up-to-date reporting on training progress,...

TrainerRole: Training Specialist at POS CXOverviewThe BPO Trainer is responsible for designing, delivering and evaluating training programs to ensure new hires and existing employees develop the skills and knowledge necessary to perform effectively. The role also involves supporting recruitment, assisting with assessments and ensuring that training materials...

Job Opportunity:Seeking a skilled professional to implement and manage contact center solutions for customers.About the Role:Drive implementation of RingCX and RCCC functionality within new Contact Center designs, builds, and training.Ensure delivery of full benefits to customers through quality service.Key Responsibilities:Manage multiple projects across...

Job Title: Contact Center Customer Service RepresentativeWe are seeking a friendly and reliable customer service representative to support our clients in a BPO contact center. The successful candidate will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.Key Responsibilities:Handle inbound calls, emails, or...

Contact Center Representative Job OpportunityWe are seeking a skilled customer service representative to join our team. As the face of our company, you will play a vital role in delivering exceptional experiences to clients.Key Responsibilities:Respond to customer inquiries via phone, email, or chat.Provide accurate information about products and...

Job Title: Senior Contact Center EngineerOverviewWe are seeking a highly skilled and experienced Senior Contact Center Engineer to join our team. As a Senior Contact Center Engineer, you will play a critical role in designing, implementing, and maintaining our contact center and unified communication platform for our clients.Your primary focus would be on...

Customer Service Representative PositionWe are seeking a skilled and dedicated Customer Service Representative to join our team in a contact center environment. This role involves handling customer inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience.The ideal candidate will possess strong communication and...

OverviewJob Title: TRAINERResponsibilitiesMain Objectives and Duties:1. Training Delivery / FacilitationDelivers training program to new hires prior to endorsement to nesting.Answers all questions in a timely manner.Ensures training rules and regulations are strictly followed.Provides coaching on specific areas of the trainee.2. Setting of Training...

Drive Customer Success with RingCentralWe're seeking a skilled contact center engineer to drive the implementation of cutting-edge contact center solutions.Key Responsibilities:Manage contact center projects from start to finish, delivering high-quality results on time.Assess customer needs and develop tailored solution designs to meet their business...

Expert Contact Center Solutions EngineerWe are seeking a skilled and experienced engineer to lead the implementation of contact center solutions. The ideal candidate will have exceptional technical skills and knowledge in designing, developing, and deploying contact center systems.Key ResponsibilitiesManage the planning, execution, and delivery of contact...