IT Operations Manager
3 weeks ago
- Oversee Site Operations: Manage 24x7 shift operations and supervise staff.
- Task Allocation: Distribute workloads and manage resource constraints.
- Manage IT Operations: Handle day-to-day IT functions, including escalations and ticket management.
- Generate Reports: Produce reports on system uptime, service level agreements (SLAs), ticket resolution, and customer issues.
- On-Call Support: Provide 24x7 on-call support as needed.
- Incident and Process Management: Handle system outages, ensure SLA compliance, conduct root cause analysis, and manage incident, request, change, and escalation processes.
Requirements:
- Experience: 8-12 years in BPO/IT/ITES management roles.
- Skills: Proven leadership, problem-solving abilities, and strong communication skills.
- Flexibility: Availability for on-call duties around the clock.
About JK Network Services:
JK Network Services is a leading provider of IT services, and we are seeking a highly skilled IT Operations Manager to join our team.
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