Customs Clearance Expert
5 days ago
We are seeking a highly skilled Freight Support Coordinator to oversee and track international shipments.
Main Accountabilities:- Shipment Monitoring:
- Oversee shipments from origin to destination, ensuring efficient customs clearance and documentation.
- Track shipment status, updating details and informing customers of any changes or delays.
- Coordinate with transportation providers for seamless pick-up, delivery, and transfer operations.
- Address and resolve issues during transit, such as customs delays or discrepancies.
- Partner with freight forwarders and customs brokers to ensure compliance with international regulations.
- Arrange for storage and handling of items at warehouse facilities, if required.
- Provide responsive support to customers regarding shipment status, tracking information, and document needs.
- Offer timely updates and address customer concerns related to the shipping process.
- Facilitate efficient issue resolution by collaborating with internal departments.
- Accurately input shipment details into the Commercial Moving system, including relevant dates, tracking numbers, and additional notes.
- Prepare essential shipping documents, such as commercial invoices and packing slips.
- Maintain thorough records of shipment history and corresponding correspondence.
- Thorough knowledge of international shipping procedures and customs regulations.
- Proficiency in logistics software and data management systems.
- Exceptional communication and customer service abilities.
- Capacity to prioritize tasks and handle multiple shipments concurrently.
- High degree of attention to detail and organizational skill.
- Prior experience in freight forwarding or international logistics a plus.
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Customer Support Expert
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Freight Support Coordinator Professional
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