Customer Insights and Market Trends Expert

5 days ago


Taguig, National Capital Region, Philippines JKILC Full time

**Job Title:** Customer Insights and Market Trends Expert

**About Us:** JKILC is a leading BPO company in the Philippines with over 28 years of experience. Our services include subject moderation, CRM, telesales, communication, and collection of past-due payments.

**Position Summary:

  • We are seeking a skilled Customer Insights and Market Trends Expert to join our team.

**Responsibilities:*

  1. To identify opportunities for growth, expansion, and service diversification, conduct thorough market research and analyze market data.
  2. Utilize advanced analytical techniques and resources to get insightful information from data.
  3. Create relationships of trust with research partners and external data sources.
  4. Define performance criteria and provide ongoing coaching and growth opportunities for a team of research analysts.

**Requirements:*

  • Holding a bachelor's degree.
  • A minimum of 2 years of experience in market and client research.
  • Has experience with any kind of data visualization tool or software.
  • It is advantageous to have prior work experience in the same industry.
  • Able to work according to a flexible schedule.

**Benefits:**

  • Insurance
  • HMO
  • Leave Credits
  • Performance Bonus
  • Retirement Plan


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