Multichannel Service Expert
1 week ago
Welcome to HelloConnect
We're a customer-centric organization that values innovation and leverages cutting-edge technology to transform experiences. Our collaborative culture and continuous learning opportunities make us an exciting place to work.
Main Responsibilities
You'll be supporting our customers throughout the entire journey, providing them with excellent service via phone, email, and live chat. This includes scheduling bookings, actively monitoring orders, and liaising with couriers to resolve any issues that may arise.
Key Skills
- Proven customer service experience across multiple channels.
- Positive attitude and excellent communication skills.
- Ability to work well under pressure and meet targets.
- Desirable: experience with couriers and customs clearance.
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