Customer Insights Expert

4 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

Globe Telecom, Inc. is a leader in telecommunications that aims to create a wonderful world for its people, business, and nation. We are seeking a highly skilled Customer Insights Expert to join our team.

Key Responsibilities:
  • Work with brands, CLM, and CMS teams to frame the right business questions to understand the state of business and customers via analytics.
  • Enable deep and holistic understanding of the customer via profiling demographic, geographic, behavioral, psychographic.

The role will involve leveraging and integrating both internal and external data to provide holistic insights and stories to answer pertinent business questions. The ideal candidate should be proficient in visualization tools such as Tableau, Power BI, SAS Visual Analytics, and Google Data Studio.

Duties and Responsibilities:

  1. Data Mapping
  2. In-depth Customer Data Analytics & Storytelling
  3. Business User / Stakeholder Education

The ideal candidate should have programming expertise in languages like SAS, Visual Basic, Open Sources (Python, R), and SQL. Proficiency in Microsoft Word, Excel, and PowerPoint is also required.

Requirements:

  • At least 5 years of experience in business intelligence or analytics.
  • Strong knowledge in marketing and track record in connecting analytics with business/marketing applications use cases.
  • Programming expertise in various languages.
  • Graduate of Bachelor's Degree in Statistics, Math, IT, Computer Science.


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