Remote Support Specialist

18 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱4,000,000
Job Overview

MCI specializes in delivering tailored solutions to meet the diverse needs of clients.

We are seeking an enthusiastic Remote Customer Service Agent to support customer service initiatives for a range of well-known clients.

This role offers the opportunity to contribute to high-impact projects with world-class brands. Strong proficiency in English, both written and spoken, is required.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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