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Global Payment Operations Director

1 week ago

Manila, National Capital Region, Philippines Coins Full time
Pioneering Cross-Border Payments with Coins

Clients trust Coins as the pioneering crypto brand in the Philippines, serving over 18 million users. Our mobile app simplifies buying and selling cryptocurrencies, offering access to various financial services.

We are fully regulated by the Bangko Sentral ng Pilipinas (BSP), making us Asia's first crypto-based company with both Virtual Currency and Electronic Money Issuer licenses from a central bank.

About Us

We are one of Southeast Asia's earliest and largest crypto platforms, offering exchange and wallet services. Our product lineup includes electronic payment services and e-wallets, allowing users to send money internationally, pay bills, shop online at 100,000+ merchants, receive global transfers without banks, view and purchase cryptocurrencies, and more.

Your Role

  • Streamline Global Payment Operations:
  • Oversight and optimization of cross-border payment transactions using stablecoins ensure efficient operations.
  • Develop and maintain payment processing procedures, ensuring adherence to best practices and regulatory requirements.
  • Collaborate with internal teams, including compliance, IT, and finance, to streamline payment processes and enhance operational efficiency.
  • Implement robust monitoring and reporting systems to track transaction performance and identify areas for improvement.
    • Strategic Partnerships:
    • Evaluate and establish strategic partnerships with key stakeholders, including financial institutions, payment processors, and regulatory bodies, to enhance cross-border payment capabilities.
    • Develop business development strategies to increase market reach and expand cross-border payment services.
    • Conduct market research to identify emerging trends and opportunities in the cross-border payments sector.
    • Presentation preparation and delivery to potential partners and clients, showcasing benefits of our cross-border payment solutions.
      • Risk Mitigation:
      • Monitor and mitigate risks associated with cross-border transactions, including currency fluctuations, regulatory changes, and operational risks.
        • Client Support Services:
        • Expert support to clients regarding cross-border payment issues, including troubleshooting and resolving disputes.
        • Timely resolution of customer inquiries and complaints, ensuring high client satisfaction.
        • Maintain proactive communication with clients, providing regular transaction updates and addressing concerns.
        • Training sessions for clients on effectively using our cross-border payment platform.

Requirements

  • Bachelor's degree in Business Administration, Economics, or related field. Master's preferred.
  • Minimum 4 years of experience in cross-border payments, international finance, or related field.
  • Understanding of blockchain technology and stablecoin is beneficial.
  • Previous business development experience within the financial services industry is advantageous.
  • In-depth knowledge of cross-border payment systems, financial regulations, and compliance requirements.
  • Strong analytical skills, ability to interpret complex data, and make informed decisions.
  • Excellent communication and negotiation skills, building and maintaining partner relationships.
  • Ability to work independently and collaboratively, managing multiple priorities and deadlines.
  • Proficiency in relevant software and tools, including payment processing platforms, blockchain technology, and financial analysis tools.
  • Attention to detail and commitment to accuracy and quality in all work.