Global Payments Coordinator

6 days ago


Manila, National Capital Region, Philippines ING Full time

**What We Do**

At ING, we deliver services to various business units across the world through our international hubs. Our diverse workforce makes every day a new challenge, where no two days are the same.

We believe in empowering people to stay ahead in life and business, making sustainable progress possible through determination and imagination.

Our constantly evolving environment offers plenty of opportunities for personal growth, shaping the future of banking together.

**The Role**

We seek a skilled Global Payments Coordinator to join our Payments Settlements Services (PSS) team. The ideal candidate will handle and analyze client requests, escalations, and enquiries related to international payments, domestic direct debits, and more.

The successful candidate will actively collaborate with other departments to prevent escalations and ensure compliance with risk and compliance rules.

Key Responsibilities:

  • Handle and analyze client requests and escalations related to international payments and direct debits.
  • Collaborate with other departments to allocate and prevent escalations.
  • Ensure compliance with risk and compliance rules.
  • Create and follow up on files for incoming payments that could not be executed.
  • Provide recommendations to reduce automatic payment errors and improve quality.

Requirements:**

  • Bachelor's degree or equivalent experience.
  • Analytical, flexible, open-minded, and a team player.
  • Ability to work under pressure and manage multiple tasks.
  • Client-driven approach.
  • Excellent written and oral communication skills.
  • MS Office proficient.
  • Results-driven self-starter.


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