Payment Operations Deputy Head

4 days ago


Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time
About Us

Citigroup Business Process Solutions Pte. Ltd. is a leading global financial institution with a rich history spanning over 200 years. We have established ourselves as a leader in global connectivity, offering a wide range of financial services and products to our clients.

We are currently seeking a highly skilled professional to join our team as Assistant Vice President, Payment Operations Deputy Lead - Hybrid based in Manila, Philippines. This role offers a unique opportunity to leverage your expertise and contribute to the success of our organization.

Key Responsibilities
  1. Lead Daily Operations: Supervise daily operations for multiple teams, ensuring they meet performance and quality expectations.
  2. Drive Operational Efficiency: Identify and develop solutions to optimize operations, ensuring alignment with Cluster Operations leads.
  3. Manage Staff Resources: Allocate staff resources effectively, assisting with budget development and oversight.
  4. Address Complex Issues: Resolve complex issues with significant departmental impact.
  5. Evaluate Performance: Assess performance and recommend training, pay increases, hiring, terminations, and other personnel actions.
  6. Procedure Enforcement: Ensure adherence to essential procedures and contribute to defining workflow standards.
  7. Contribute to Objectives: Align with the objectives of the entire Services function, specifically Payment Operations.
  8. Risk Assessment: Evaluate risks associated with business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets.
  9. Represent Industry: Represent Payment Operations in key industry forums for the Bank.
Requirements

To succeed in this role, you should possess:

  1. 5-8 Years of Experience: In a related role to cash and trade operations and management.
  2. Excellent Communication Skills: Strong verbal and written communication skills.
  3. Effective Analytical Skills: Effective communication and analytical skills.
Education

A Bachelor's/University degree or equivalent experience is required.

This job description provides a comprehensive overview of the types of work performed. Other job-related duties may be assigned as required.


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