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Manila, National Capital Region, Philippines ING Full time

At ING, we empower people to stay a step ahead in life and business. Our Payments Settlements Services (PSS) and Wholesale Banking (WB) payments act as a utility unit servicing Processing and Investigations functions across various product areas.

The ideal candidate will report to a Circle Lead and interact with Center of Excellence (COE), Global Business Partners, and colleagues from multiple geographies. Key responsibilities include handling requests, escalations, and enquiries related to international payments, domestic and direct debits.

To succeed in this role, you'll need analytical, flexible, open-minded, and team-oriented skills. You should be able to work under pressure, manage multiple tasks, and convey complex information clearly to clients and partners.

Key Responsibilities:

  • Handle and analyze client requests, escalations, and enquiries for FI and NFI clients.
  • Collaborate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
  • Ensure compliance with rules and procedures prescribed by Risk and Compliance.
  • Create and follow up files for incoming payments that could not be executed.
  • Provide recommendations to reduce payments not processed automatically and improve quality.
  • Formulate proposals for improvement.
  • Carry out interventions for incorrectly supplied electronic payments.