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Technical IT Support Specialist

1 month ago

Biñan, Calabarzon, Philippines Enigma Software Solutions, Inc. Full time

Enigma Software Solutions, Inc. is seeking a skilled Technical IT Support Specialist to join our team.

Job Summary:

We are looking for an experienced IT professional to provide technical assistance and support for hardware, software, and network systems, ensuring smooth operation for end-users and minimizing downtime.

Key Responsibilities:

  • Technical Support:
    • Assist users with troubleshooting hardware, software, and connectivity issues.
    • Resolve IT tickets in a timely manner through phone, email, or in-person support.
  • System Maintenance:
    • Install, configure, and update hardware, operating systems, and applications.
    • Monitor system performance and perform routine maintenance to ensure reliability.
  • User Assistance:
    • Provide guidance on software usage and best practices.
    • Help users resolve common IT issues and escalate more complex problems.
  • Documentation:
    • Maintain detailed records of issues, resolutions, and updates.
    • Create user-friendly guides and FAQs for common IT problems.
  • Network Support:
    • Troubleshoot basic network connectivity and security issues.
    • Support Wi-Fi, VPN, and remote access configurations.

Required Skills and Qualifications:

  • Strong problem-solving and troubleshooting skills.
  • Knowledge of operating systems (Windows, macOS, Linux).
  • Familiarity with hardware components and network basics.
  • Excellent communication and customer service abilities.
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Certifications like CompTIA A+, Network+, or Microsoft certifications are a plus.
  • 1-2 years of experience in IT support or related roles.

Salary: $60,000 - $80,000 per year, depending on experience.