Technical Product Specialist

1 month ago


Biñan, Calabarzon, Philippines RCX Recruitment Inc. Full time

Job Summary

We are seeking a skilled Service Engineer to join our team at RCX Recruitment Inc. The successful candidate will be responsible for providing excellent technical support to our customers, ensuring their products are functioning optimally.

About the Role

This is an exciting opportunity to work with cutting-edge equipment and technologies. As a Service Engineer, you will be the primary point of contact for customer inquiries, concerns, and requests. You will provide on-site and off-site maintenance and repair services, ensuring that our customers' needs are met promptly and efficiently.

Key Responsibilities

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  • Respond to customer complaints and evaluate problems to determine the best course of action;
  • Evaluate and resolve customer problems in a timely and professional manner;
  • Assist in installing equipment and analyzing findings to determine the solution to the problem;
  • Work closely with technical sales engineers to ensure seamless delivery of service;
  • Provide customer training and support to ensure they are using our products effectively;
  • Repair, test, and maintain equipment to ensure it is functioning optimally;
  • Maintain accurate records of customer interactions and feedback;
  • Develop and maintain strong relationships with customers through regular communication and reporting;
  • Identify opportunities for product improvement and make recommendations to management.

Requirements

To succeed in this role, you will need:

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  • A Bachelor's Degree in Mechanical or Electrical Engineering;
  • At least 2 years of experience in a similar role;
  • Excellent communication and problem-solving skills;
  • Computer literacy and proficiency in MS Office applications;
  • A valid driver's license;
  • Knowledge of CNC Tapping Center and Automatic Lathe Machine;
  • Ability to travel regularly;
  • Strong analytical and problem-solving skills;
  • Ability to work independently and as part of a team.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.

Location

This role is based in Laguna Technopark, and you will be required to travel to various locations throughout the region.



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