Collections Operations Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCollection Full time $60,000 - $85,000
Collections Lead Role Overview

This role is responsible for owning the end-to-end collections effort. The primary objective is to collect outstanding invoices while providing excellent customer service and spotting light upsell opportunities.

Key Responsibilities
  • Call Execution:
    • Make 50+ outbound calls/day via RingCentral, maintaining high right-party contact and promise-to-pay conversion.
    • Negotiate payments, payment plans, and settlements, securing same-day collections when possible.
    • Handle objections and resolve disputes, including short-pays, missing POs, warranty/return questions, and service quality issues.
  • Collections Strategy & Ownership:
    • Own the A/R aging pipeline, prioritizing accounts and driving a disciplined dunning cadence.
    • Escalate appropriately, including credit holds, lien/notice options where applicable, and small-claims recommendations.
    • Build weekly/monthly plans to hit cash targets and reduce Days Sales Outstanding (DSO), presenting strategy and results.
  • Customer Service & Upsell:
    • Provide friendly, solutions-oriented service, identifying and closing or handing off simple upsells without distracting from collection goals.
  • Cross-Functional Coordination:
    • Partner with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies, missing work orders, and billing errors.
    • Document every interaction with precise call dispositions, notes, and next actions.
  • Reporting & Compliance:
    • Produce concise daily/weekly dashboards and a month-end CFO summary, highlighting cash collected vs target, promise-to-pay conversion, and aging movement.
    • Follow applicable laws and company policies, including consent/TCPA considerations and state collection rules for any consumer accounts.

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