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Training Development Specialist

1 week ago

Quezon City, National Capital Region, Philippines WNS Full time
Job Summary

We are seeking a highly skilled Training Development Specialist to join our team at WNS. As a key member of our training function, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of our employees.

The ideal candidate will have at least 2 years' experience in training in a contact center environment and possess strong coaching and feedback skills. They will also be familiar with reporting tools such as Financial Snapshots and be willing to work on US shift timings.

  • Key Responsibilities:
  • Design and deliver training programs that meet business needs
  • Collaborate with subject matter experts to develop high-quality training content
  • Evaluate the effectiveness of training programs and make recommendations for improvement
What We Offer

As a Training Development Specialist at WNS, you will have the opportunity to work on a variety of projects and contribute to the growth and development of our employees. We offer a competitive salary and benefits package, including full-time employment and opportunities for professional growth and advancement.