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Training Specialist

1 week ago

Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

The Training Specialist at Nityo Infotech Services Philippines is responsible for designing and developing training programs that enhance the skills of contact center agents. The ideal candidate will have strong project management skills, analytical abilities, and excellent communication skills.

Key Responsibilities:
  • Develop and implement training programs to address knowledge and skill gaps in newly-hired and existing agents
  • Facilitate classes on pre-new hire, new hire, cross-skill, and upskill topics
  • Provide coaching and feedback to trainees on performance-related opportunities
  • Assist in assessing the effectiveness of training programs

The successful candidate will be a team player with excellent interpersonal skills, able to work independently and make accurate decisions based on data provided.

Requirements:
  • 2-3 years of experience in training or a related field
  • Strong project management skills and ability to supervise multiple projects
  • Analytical skills and ability to identify performance gaps
  • Excellent verbal and written English communication skills