Lead Customer Success Strategist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000
Customer Success Lead Role

We are seeking an experienced Customer Success Leader to drive satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities:
  • Develop scalable customer success strategies to support business growth and enhance internal efficiency.
  • Implement consultative sales processes through client communications across various channels.
  • Manage post-sales operations, aftersales support, and shipping, damage, and returns management.
  • Identify opportunities for automation or process streamlining and implement improvements that further enhance the client experience.
Required Skills and Qualifications:
  • A minimum of 5 years of experience in a client-facing operations or customer success role with leadership experience.
  • Background in e-commerce operations, preferably with experience in Shopify and QuickBooks.
  • Strong written and verbal communication skills, analytical and problem-solving skills, and attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is an advantage.
What You'll Bring:
  • Possess excellent organizational and project management skills.
  • Demonstrate a strong ability to work independently and as part of a team.
  • Show a willingness to adapt to changing priorities and deadlines.
  • Exhibit a customer-centric approach and a passion for delivering exceptional results.

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