Senior Customer Success Manager

24 hours ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Account Growth Strategist

Job Summary:

The Account Growth Strategist will lead engagement with high-value customers to ensure satisfaction and maximize value. This role involves developing strong relationships, driving growth, and delivering exceptional customer experiences.

Key Responsibilities:

  • Manage a portfolio of key accounts to drive revenue growth and customer satisfaction.
  • Establish and maintain strong relationships with customers to understand their needs and concerns.
  • Develop strategic plans to increase customer adoption and upsell/cross-sell services and products.
  • Collaborate with internal teams to ensure seamless handoffs and optimal customer experience.
  • Monitor customer analytics and KPIs to identify areas for improvement and optimize the solution.
  • Act as an escalation point for high-impact customer issues and ensure timely resolution.

Requirements:

  • At least 5 years' experience in customer success or similar roles.
  • Exceptional communication and relationship-building skills.
  • Ability to translate customer needs into business requirements.
  • Strong organizational skills and ability to establish milestones and project plans.
  • Excellent cybersecurity knowledge and understanding of technology benefits.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • Competitive compensation and benefits package.
  • Recognition and rewards for outstanding performance.

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