
Operations Director
1 week ago
We are seeking an organized and systems-driven Operational Management professional to oversee daily workflows, team coordination, and administrative functions.
Key Responsibilities:- Department Workflow Management
- Oversight of daily operations, task completion, maintenance and implementation of operational SOPs, project management tool tracking, and blocker resolution
- Maintenance and implementation of operational SOPs for task execution and campaign support
- Monitoring and updating project management tools to track activities and deadlines
- Identification and resolution of blockers that delay task execution
- Team Leadership Oversight
- Supervision and mentoring of team members, including Leads Team Leaders, Coordinators, and Assistants
- Assignment of workloads, monitoring of completion rates, and attendance tracking
- Leadership in onboarding and training for new team members
- Performance check-ins and submission of evaluations as required
- Cross-Department Coordination
- Collaboration with other departments for timely task handoffs
- Facilitation of communication flow between departments for campaign-related deliverables
- Flagging of operational concerns or task delays to the COO or Strategic Manager as appropriate
- Administrative Oversight Reporting
- Verification of payroll data such as attendance, deliverable completion, and daily check-ins
- Maintenance of calendars, trackers, and communication logs
- Provision of weekly operations updates and reporting on team task completion rates
- Ensuring compliance with internal SOPs, security protocols, and documentation practices
- At least 3–5 years in a managerial role, preferably in lead generation, digital marketing, or operations
- Previous experience managing a remote team, especially in a digital or marketing setting
- Experience working cross-functionally with marketing, content, and executive teams
- Familiarity with lead generation and campaign-based workflows is beneficial
- Strong familiarity with project management tools (e.g., Trello, Asana, ClickUp)
- Proficiency in Google Workspace (Sheets, Docs, Drive)
- Excellent written and verbal communication skills in English
- Exceptional organizational, leadership, and time management skills
- Reliable internet and power backup available
- Able to work during EST business hours
Schedule: Monday to Friday, 8:30am - 5:30pm EST
Benefits:The successful candidate will have opportunities for career growth and development within our organization.
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