Process Optimization Specialist

5 days ago


Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time
Job Description

The Process Optimization Specialist will be responsible for optimizing business processes to increase productivity and efficiency. This includes evaluating current business processes, identifying areas for improvement, and developing and implementing process improvements.

Main Responsibilities
  • Evaluate current business processes to identify areas for improvement.
  • Develop and implement process improvements to increase productivity and efficiency.
  • Manage a team of resources to achieve process excellence goals.
  • Conduct regular performance reviews and coaching sessions to ensure team members are meeting expectations.
  • Develop and implement policies and action plans to resolve performance gaps and improve quality of work.
  • Review and analyze reports and data to ensure quality, efficiency, and productivity standards are met.
  • Develop operational strategies that align with the company's vision and goals.
Requirements
  • Bachelor's Degree in Business Administration or related field.
  • Six Sigma Certification (Green belt) is required.
  • Agile Project Management Certification is preferred.
  • At least 3 years' experience in Operations or a related field.
  • Previous experience in a banking or financial institution is preferred.
  • Excellent communication and presentation skills.
  • Good interpersonal and organizational skills.
  • Focused, driven, and goal-oriented.
  • Strategic, resourceful, and analytical thinker.
  • Committed to Excellence and Integrity.
  • Adept at using Microsoft Office (particularly Excel).


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