Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000

Job Description

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  • As a Technical Support Representative, you will be responsible for providing first-level technical support to customers across various platforms.">
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Key Responsibilities:

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  • You will respond to technical support calls, emails, or chats from customers.">
  • Troubleshoot hardware, software, and connectivity issues.">
  • Guide customers through step-by-step solutions and product configurations.">
  • Escalate unresolved issues to higher-level support or engineering teams.">
  • Document all interactions and solutions in the ticketing system.">
  • Maintain up-to-date knowledge of products, services, and system updates.">
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.">
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Requirements

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  • A high school diploma or equivalent is required.">
  • 1-2 years of technical support or IT helpdesk experience in a contact center.">
  • Strong knowledge of operating systems, browsers, and common software.">
  • Excellent communication and customer service skills.">
  • Fluent in English and Spanish.">

  • Benefits

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    • HMO Coverage plus a dependent.">
    • Dental Coverage.">
    • Free meal during training.">
    • Career growth and learning.">
    • Allowances for rice, clothing, laundry, and meals.">
    • Performance and loyalty bonuses.">
    • Frequent disinfection, fogging of workplace.">
    • Opportunities for growth and promotion.">
    • Employee shuttle services.">
    • Company retreats and off-site events.">
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    About Us

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    We are a leading provider of business process outsourcing (BPO) services, dedicated to delivering tailored solutions that meet the diverse needs of our clients. We pride ourselves on our commitment to excellence and innovation, making us a trusted partner in the industry.

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    In this role, you will be part of a dynamic team that is passionate about providing exceptional customer experiences. If you are a tech-savvy individual with excellent communication skills, we encourage you to apply.

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    Contact Us

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    Please submit your application, including all screening questions and a brief pre-employment test, through our company careers page. We look forward to hearing from you

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