Expert Cloud Support Professional

3 days ago

Taguig, National Capital Region, Philippines beBeeOperation Full time ₱800,000 - ₱1,200,000
Cloud Operations Specialist

We are seeking a Cloud Operations Specialist to join our team. This role will ensure the seamless operation of cloud products and services used globally by our clients 24/7.

The Role

This position requires talented individuals with learning agility eager to develop their careers. Key responsibilities include:

  1. Providing patching, deployment, and support for software releases in a global, 24/7 support team operating on an 8-hour shift pattern.
  2. Offering Level 1 to Level 3 support for Azure Cloud maintenance tasks.
  3. Managing incident requests within your shift, escalating issues as needed.
  4. Conducting root cause analysis, resolving issues, and communicating solutions to customers with team leader support.
  5. Developing proficiency in ServiceNow to manage incidents and report performance.
  6. Building knowledge of products and processes to meet application and client expectations while supporting personal growth.
  7. Achieving personal performance metrics, adhering to SLAs and standards to deliver excellent customer service.
  8. Working within scheduled shifts, providing backup support to other teams as required.
  9. Producing reports on performance, KPIs, and SLAs to monitor service quality.
  10. Participating in incident reviews, audits, and surveys to foster continuous improvement.
  11. Networking with support teams to share best practices and enhance experience.
  12. Continuously learning and developing skills in Microsoft Azure Technologies.
Key Skills and Qualifications
  • Good understanding of server patching process.
  • Extensive experience with VMware, Linux, and Windows server virtualization.
  • Hands-on expertise in networking, storage, and system integration.
  • Experience supporting cloud technologies, especially Microsoft Azure.
  • Excellent communication and organizational skills, proficiency in business English.
  • Experience handling diverse client issues, researching solutions, and communicating effectively.
  • Ability to work across multiple time zones and in rotating shifts.
  • Strong analytical and troubleshooting skills with a proactive approach.
  • Proficiency in Windows Server, PowerShell scripting, and IP networking.
  • Ability to manage multiple tasks with competing priorities.

Additional advantageous qualifications include familiarity with ITIL v3/v4, Azure certifications, VMware certifications, and other platform certifications.

Our company values diversity and inclusion.

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