Maximize Customer Impact Executive

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,000,000
Unlock Customer Value

Nooks' AI Sales Assistant Platform (ASAP) empowers customer-centric professionals to maximize impact and value.

The ideal candidate will thrive in a fast-paced environment, wearing multiple hats, and guiding stakeholders through the customer journey.

This role is perfect for someone who excels at relationship-building, adoption strategies, and driving business outcomes.

About the Role

This senior-level position ensures mid-market and enterprise customers achieve their business goals through Nooks solutions.

The successful candidate will develop strong relationships with key stakeholders, onboard new customers, and proactively address adoption challenges.

Key Responsibilities
  • Manage a portfolio of ~40 mid-market and enterprise accounts to maximize the impact and value of Nooks.
  • Onboard new customers and ensure seamless integration of Nooks into their sales processes.
  • Develop multi-threaded relationships to understand customer business goals and deploy Nooks accordingly.
  • Conduct regular customer check-ins to share outcomes, address issues, and identify optimization opportunities.
  • Analyze customer usage metrics to identify valuable features and lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support as needed.
Requirements
  • 5+ years of B2B SaaS CSM experience managing 40+ accounts with a successful renewals track record.
  • 2+ years of customer onboarding and support experience ensuring easy access to resources throughout the customer journey.
  • 2+ years of SDR or SDR management experience.
  • Familiarity with Sales tech stack and experience with tools like Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and using data to identify customer challenges.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.

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