Digital Documentation Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeDocumentation Full time $63,000 - $81,000
Job Opportunity

We are seeking a skilled Technical Writer to create and maintain various documentation, including Standard Operating Procedures, training materials, and user manuals.

The ideal candidate will have the ability to tailor content to meet the needs of both technical and non-technical audiences.

This role involves creating comprehensive documentation, collaborating with cross-functional teams, designing and implementing Salesforce Experience Cloud Sites, managing and maintaining a Salesforce Knowledge instance, and translating complex technical information into clear, concise language for non-technical audiences.

Required Skills and Qualifications:
  • Technical Writing Experience: Proven experience in technical writing, creating service, product, and client-facing documentation.
  • Global Perspective: Experience working in a global or international service environment, adapting content for diverse audiences.
  • Self-Motivation: Ability to take initiative, assume ownership of projects, and work independently.
  • Salesforce Proficiency: Working knowledge of Salesforce, including Experience Cloud and Salesforce Site Builder.
  • Technical Skills: Familiarity with basic HTML and CSS coding, Microsoft Office Suite, and Adobe Acrobat Reader.
  • Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail.
  • Communication Skills: Excellent verbal and written communication skills, translating technical jargon into user-friendly language.
  • Adaptability: Ability to thrive in a fast-paced environment, adjusting to changing priorities and demands.
  • Lifelong Learner: Commitment to continuous learning and professional development.
  • Minimum of a High School Diploma; degree in English, Communications, Technical Writing, or a related field.
  • 2+ years of experience in technical writing, particularly in a service-oriented or technology-driven environment.
  • Experience in a global or international service setting, adapting content for diverse audiences.
  • Proven track record of managing projects from inception to completion, working independently and collaboratively.
  • Familiarity with Salesforce and experience in designing and maintaining Salesforce Experience Cloud Sites.
  • Demonstrated proficiency in HTML and CSS, applying these skills in documentation and site design.
  • Strong background in creating user-friendly documentation that effectively communicates technical information.

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