Delivery Manager

13 hours ago

Naga, Bicol, Philippines beBeeOrder Full time ₱900,000 - ₱1,200,000

About the Role:

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  • ">
  • The Order to Cash Delivery Manager is responsible for overseeing and optimizing the end-to-end order-to-cash process, ensuring smooth, efficient, and compliant operations to enhance cash flow, reduce risks, and maintain excellent customer satisfaction. ">
  • This includes order management, invoicing, credit and collections, dispute resolution, and cash application. The role requires strong leadership and interpersonal skills with the ability to manage cross-functional teams, driving OTC excellence in financial health and customer satisfaction. ">
  • This pivotal role plays a key part in ensuring financial health and customer satisfaction, requiring a dynamic and results-oriented leader to drive OTC excellence. ">
">Responsibilities">

Key Responsibilities:

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  • ">
  • Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment. ">
  • Ensure accurate and timely invoicing in compliance with company policies and legal regulations. ">
  • Manage credit assessments, approvals, and limit reviews for customers, supervising collection activities to minimize overdue balances and bad debt risk. ">
  • Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers. ">
  • Oversee accurate allocation of payments to customer accounts. ">
  • Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs, driving automation initiatives to streamline OTC processes and improve accuracy. ">
">Requirements">

Required Skills and Qualifications:

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  • ">
  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field (MBA preferred). ">
  • 7+ years of experience in OTC or similar roles, with at least 5 years in a managerial capacity. ">
  • Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools. ">
  • Excellent analytical, problem-solving, and organizational skills. ">
  • Strong leadership and interpersonal skills with the ability to manage cross-functional teams. ">
  • Proficiency in financial reporting and data analysis. ">
  • Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing. ">
">Benefits">

IBM offers a collaborative and performance-driven environment, where you can learn and develop yourself and your career, with continuous trust and support. Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills.

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We believe in the power of technology responsibly used to help people, partners and the planet.

">Location and Working Arrangements">

Please discuss location requirements with the recruiter following submission of your application.

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