Program Manager

3 weeks ago

Naga, Bicol, Philippines SPi Global (now Straive) Full time
Overview

MGT is seeking a dynamic and strategic Program Manager to drive end-to-end delivery of managed services projects for PG's aligned to business goals. This individual will be a critical player in driving workforce efficiency, optimizing resource deployment, and supporting the business through effective talent allocation across our global delivery model.

In this role, you will

  • Serve as the strategic lead for the Managed Services function, ensuring alignment of staffing operations with business priorities and growth objectives.

  • Act as the primary point of contact for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), and engage business leaders to identify and structure global delivery needs within Managed Services, proactively manage expectations, and deliver high levels of stakeholder satisfaction.

  • Manage global delivery teams, ensuring seamless coordination between global resources and onshore stakeholders with a focus on SLA adherence and service excellence.

  • Build strong relationships with PG/OG Leaders, lead governance meetings, and ensure transparency through structured reporting and communication.

  • Own program-level financials, including budgeting and forecasting, and drive efficiencies and enable service growth through renewals and scope expansions.

  • Leverage technology expertise — driving innovation, continuous improvement and value.

  • Collaborate closely with Talent Acquisition, People Experience and Resource Management Teams to ensure alignment between hiring plans, onboarding, and staffing strategies.

  • Contribute to workforce planning and forecasting efforts in partnership with Finance and Business Operations.

  • Perform additional duties as assigned in support of MGT's global growth and talent strategy.

Qualifications

  • Bachelor's degree from an accredited institution; advanced degree in Business, Human Resources, or related field is a plus.

  • 10+ years of experience in staffing/resource management, workforce planning, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.

  • Proven ability to lead a staffing function, including managing budgets, performance metrics, and global resource pools.

  • Strong understanding of project-based resourcing, utilization strategies, and cost optimization models.

  • Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.

  • Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights.

  • High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams.

  • Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment.

  • Excellent written and verbal communication skills, with experience presenting to senior leadership.

  • Comfortable working across time zones and occasionally outside standard business hours to support global operations.


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