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Business Relationship Manager

1 week ago

Manila, National Capital Region, Philippines EMnify GmbH Full time
Job Description: Customer Success Manager

We are looking for a seasoned Customer Success Manager to lead our efforts in delivering exceptional customer experiences and driving growth in the IoT market.

In this critical role, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing expert guidance on how to maximize the value of our products.

Key Skills and Qualifications:

  • Experience in customer-facing roles: Customer Success, Customer Support, Account Management, ideally in IoT, Telco, Network Infrastructure, or Cloud Infrastructure.
  • Proficiency in upselling and customer engagement: Skilled in recognizing customer needs and identifying growth opportunities in a supportive, low-pressure manner.
  • Automation and tech-touch familiarity: Experience with automation tools, leveraging tech-touch strategies to improve engagement.
  • Ownership and solution orientation: Proactive, solution-driven approach to handling customer requests and optimizing processes.