IT Relationship Manager

4 days ago


Manila, National Capital Region, Philippines Hire Full time

The Partner Success Manager plays a pivotal role in fostering long-term relationships with clients' partners, ensuring they receive exceptional service and tailored IT guidance.

Job Overview

This role bridges the gap between partners and internal teams, facilitating seamless communication, aligned expectations, and delivery of managed IT solutions.

Key Responsibilities
  • Serve as the primary point of contact for assigned partner accounts, maintaining strong relationships and trust.
  • Own all communications with the partner.
  • Develop a deep understanding of each partner's business goals and IT needs to provide strategic recommendations.
  • Conduct regular business reviews with partners to assess satisfaction, performance, and identify areas for improvement.
  • Proactively identify upsell and cross-sell opportunities to align IT solutions with partner needs.
  • Collaborate with internal teams (technical support, cybersecurity, and project management) to ensure the highest level of service delivery.
  • Address and resolve partner concerns efficiently, escalating issues when necessary to maintain partner satisfaction.
  • Stay updated on industry trends and emerging technologies to provide relevant insights to partners.
Required Qualifications
  • 3+ years of experience in account management, partner success, or IT service management.
  • Proven track record of maintaining and growing partner relationships.
  • Strong understanding of IT services, including managed IT, cybersecurity, cloud solutions, and networking.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and strategic thinking.
  • Experience working with CRM tools (e.g., HubSpot, Salesforce).


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