Customer Experience Support Professional

2 days ago

Pasay, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000
Job Overview:

The Software Support Specialist II plays a pivotal role in assisting partners in diagnosing and resolving product issues or questions.

Key Responsibilities:
  • Provides high-quality support to partners with attention to detail
  • Researches, analyzes, and documents findings
  • Collaborates with cross-functional teams to troubleshoot and resolve issues
  • Interacts with partners via email, phone, chat, cases, and remote sessions
  • Maintains a knowledge base of products and services
  • Contributes to written articles for internal and external knowledge bases
  • Identifies and escalates trending issues and potential software defects
Requirements:

To excel in this role, individuals must possess strong communication skills, be organized, and have a keen eye for detail.

  • Ability to work independently with general supervision
  • Practical knowledge of applicable work area
  • Strong desire to help partners and peers
  • Excellent written and verbal communication skills
  • Organized and strong attention to detail
Recommendations:

Applicants should possess a Bachelor's degree in a related field or equivalent business experience.

  • Bachelor's degree in related field or equivalent business experience
  • 2+ years of relevant experience
Work Environment:

Minimal travel may be required.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.

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